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Reliable Slack-Admn-201 Test Syllabus & Slack-Admn-201 Testdump

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Salesforce Certified Slack Administrator Sample Questions (Q65-Q70):

NEW QUESTION # 65
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A. Remove the user from all of their channels in bulk using the External People menu.
B. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
C. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
D. Disconnect all shared connection points with the offensive user's organization using the Connections menu.

Answer: A

Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 66
You're a Workspace Admin on the Slack Pro plan.
Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.
What should you recommend?

A. Upgrade to the Slack Business+ plan, and enable Enterprise Key Management (EKM).
B. Ask your Org Owner to enable two-factor authentication (2FA).
C. Stay on the Slack Pro plan, and enable domain claiming.
D. Upgrade to the Slack Enterprise Grid plan, and enable domain claiming.

Answer: D

Explanation:
Slack domain claiming is:
"Only available on Enterprise Grid, allowing an organization to reserve its domain and prevent users from creating independent Slack workspaces with corporate emails." Pro plan (A) cannot support domain claiming. EKM (B) secures encryption keys, unrelated to domain claiming. 2FA (D) enhances authentication but doesn't block workspace creation.
(Reference: Slack Administration Study Guide - Domain Management on Enterprise Grid)
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NEW QUESTION # 67
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

A. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
B. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize.
C. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
D. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

Answer: B,D

Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
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NEW QUESTION # 68
You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?

A. Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
B. Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
C. Ask members to include the project name in the channel description upon channel creation.
D. Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.

Answer: A

Explanation:
Slack best practices for organized workspaces state:
"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization." Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.
(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)
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NEW QUESTION # 69
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

A. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
B. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.
C. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
D. Meet with key business units to identify and measure opportunities to improve productivity using Slack.

Answer: D

Explanation:
To define Slack's success, it's essential to tie usage to business outcomes and improved productivity - not just technical setup or user counts.
Slack documentation recommends:
"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations." This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.
(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)
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NEW QUESTION # 70
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