New MB-230 Exam Questions, MB-230 Practice Tests

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The MB-230 Exam consists of 40-60 multiple choice questions, and has a time limit of 150 minutes. MB-230 exam is available in several languages, including English, French, German, Japanese, and Spanish. To pass the exam, individuals must achieve a score of at least 700 out of 1000 points. Microsoft recommends that individuals prepare for the exam by taking relevant training courses, reviewing study materials, and gaining hands-on experience with the Dynamics 365 platform.

>> New MB-230 Exam Questions <<

Microsoft Dynamics 365 Customer Service Functional Consultant Updated Torrent - MB-230 Study Questions & MB-230 Updated Material

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Microsoft MB-230 exam measures the candidate's ability to configure and customize Dynamics 365 Customer Service, manage cases, and knowledge management. MB-230 exam also evaluates the candidate's knowledge of integrating Dynamics 365 Customer Service with other applications, such as Power Apps, Power Automate, and Power BI. MB-230 Exam consists of 40-60 multiple-choice questions, and the candidate is given 150 minutes to complete the exam.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q85-Q90):

NEW QUESTION # 85
A company installs and services air filtering units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service.
Each regional location has only two advanced diagnostic units. The company charges customers a higher rate when the company uses a unit.
You need to configure the system to optimize work scheduling.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 86
You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys.
You need to determine which survey question feature is needed to complete the design of the survey.
Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey

NEW QUESTION # 87
A company has satellite offices that service local areas.
Each office must have full control over its own resources.
You need to configure the organizational units to reflect the satellite office structure.
Which entities should you use to relate to the organizational units? To answer, select the appropriate options in the answer area.

Answer:

Explanation:

NEW QUESTION # 88
A company uses Dynamics 365 Customer Service. The company purchases Omnichannel for Customer Service.
The company wants the following requirements implemented without the need to license additional software:
The system must automatically ask questions before the chat begins.
Credit card information that a customer enters in a chat must not be visible to the agent.
You need to configure the options to meet the requirements.
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey
https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings

NEW QUESTION # 89
You plan to deploy Unified Service Desk (USD).
You need to install all USD components and verify the installation.
Which three actions should you perform? Each correct answer presents part of the solution.

A. In the USD application, configure client diagnostic logging.
B. Install computer telephony integration (CTI) adapters.
C. Deploy USD packages to the Microsoft Dynamics 365 instance.
D. Install the USD client on a development computer.
E. Run the USD client and connect to the Microsoft Dynamics 365.

Answer: C,D,E

NEW QUESTION # 90
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