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Microsoft MB-240 (Microsoft Dynamics 365 Field Service Functional Consultant) exam is a certification exam designed for professionals who are interested in becoming functional consultants for the Microsoft Dynamics 365 Field Service platform. Microsoft Dynamics 365 Field Service Functional Consultant certification exam tests the candidate's knowledge and skills in various areas, including customer service, resource scheduling, mobility, and the overall functionality of the Dynamics 365 Field Service solution.

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The Microsoft MB-240 Exam is a part of the Dynamics 365 certification path and serves as a prerequisite for earning the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. Microsoft Dynamics 365 Field Service Functional Consultant certification path is ideal for individuals who wish to advance their careers in Dynamics 365 Field Service consulting and management. MB-240 is a comprehensive exam that covers various topics, including service management, inventory management, scheduling, and mobility.

Microsoft MB-240 certification covers a wide range of topics related to field service management, including managing work orders and agreements, customer management, resource scheduling, inventory management, and mobile device operations. Microsoft Dynamics 365 Field Service Functional Consultant certification is a valuable credential for IT professionals who are looking to specialize in field service management and gain recognition for their expertise. Furthermore, the certification holders are considered as skilled professionals who can configure and implement Dynamics 365 applications to deliver exceptional field service experiences to their clients.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q68-Q73):

NEW QUESTION # 68
You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.
The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.
What are two ways to do this? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

A. From the email, select the Share to Teams icon where you can generate the work order.
B. Select the Viva Insights app icon on the email and select the Book work order option.
C. From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created
D. From the email, select the Field Service app icon and select Create a work order from email

Answer: C,D

NEW QUESTION # 69
You are scheduling a customer for preventative maintenance performed on a predictable schedule.
The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.
Which three elements of the booking setup are valid? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Preferred Resource contains data
B. Auto Generate Work Order = Yes
C. Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2
D. Preferred Resource either contains data or is blank
E. Auto Generate Work Order = No

Answer: B,C,D

NEW QUESTION # 70
Which work order status value indicates that a technician's work is ready for review and approval?

A. Open - Posted
B. Open - Completed
C. Closed - Completed
D. Closed - Posted

Answer: B

NEW QUESTION # 71
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.

A. Rating Value
B. Certification
C. Skill
D. Approval Status

Answer: B,C

Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources#set-up-field-technician-resources

NEW QUESTION # 72
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?

A. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out-of-the-box priority field has a value of Emergency priority.
D. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.

Answer: D

NEW QUESTION # 73
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